Reader email is one of the earliest signals we get that an operator’s behaviour has changed.
We read every message and we act on credible reports. Patterns in reader reports have triggered rating downgrades and delistings, so if something on a recommended site has gone wrong for you, telling us is genuinely useful.
Email is the only channel we use. We do not operate a phone line, live chat, or social media support. Anyone claiming to represent this site through another channel does not.
Most enquiries receive a reply within 48 hours on working days. Reports about currently listed operators are triaged first.
What to Write In About
- Problems with a listed operator. Withdrawal delays, account restrictions, bonus disputes, changed terms, support going silent. Include the operator name, approximate dates, amounts involved, and any screenshots or transaction IDs you are comfortable sharing. Vague reports are hard to act on; specific ones change ratings.
- Outdated or incorrect information. Licences move, ownership changes, terms get rewritten. If something on the site no longer matches reality, tell us.
- Disagreements with a rating. If you think we have misjudged an operator in either direction, make the case. We would rather hear it.
- Tips on new launches. The launch pace in this segment outruns our own tracking. Credible tips are welcome.
- Press, partnership, or editorial enquiries. Same address. Identify yourself and state the purpose in the first line.
What We Cannot Do
We are a publisher. We do not operate any of the casinos on this site, hold player funds, or have access to operator systems. Being direct about that saves you waiting for a response that will not resolve the problem.
- We cannot release or recover funds held by an operator. Only the operator can.
- We cannot approve documents or intervene in identity verification.
- We cannot force an operator to honour a bonus, reverse a decision, or reinstate a closed account.
- We cannot act as a dispute resolution service. Where the operator’s licensing jurisdiction offers an alternative dispute resolution route, use it in parallel.
Your individual case may not be resolvable by us. It can still contribute to a more accurate picture for future readers, which is why we want to hear about it.
Industry Tips and Anonymity
Some of the most useful email we receive comes from people working inside the industry: affiliate managers, former support staff, payment processors, players with specific technical knowledge. If you are writing in that capacity, you can ask for the information to be treated as background (not attributed, not quoted, used only to guide our own investigation), and we will honour it.
We do not publish identifying information about anyone who contacts us, and we do not forward reader messages to operators under any circumstances.
If You Are Writing About Gambling Harm
If your message is about gambling that has become harmful or out of control, please reach out to a service that is equipped to help. All of the following are free, confidential, and available 24 hours a day:
- National Gambling Helpline: 0808 8020 133
- GamCare: gamcare.org.uk
- BeGambleAware: begambleaware.org
Reaching out to them is faster and more useful than waiting for a reply from us.